Terms & Conditions
Please read these terms and conditions carefully before ordering any products from our website, you should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
If you do not agree to these terms you may not use this site. Kitchen and Bathroom Warehouse reserve the right at any time to modify, alter or update these terms of use and you agree to be bound by such modifications, alterations or updates on subsequent visits.
Making a purchase
On completion of placing your order online, you will receive an email acknowledgement (to the email address provided when placing the order). Please note that this does not mean your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (Kitchen and Bathroom Warehouse) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.
If any goods are priced in error, Kitchen and Bathroom Warehouse will not be bound to honour incorrect prices.
Cancellation of orders
If you wish to cancel your order with us please email kbwwarehouse@gmail.com, you will receive a cancellation number and will be advised of any re-stocking fee.
If the order has already been dispatched from the warehouse, you will have to receive the goods as normal. In these circumstances you will have to return the goods yourself. You must include your cancellation number. If you do not include your cancellation number we will class this as an unwanted purchase and charge a re-stocking. Refusal of the delivery could result in you being charged.
Shipping & handling
All prices on our website are inclusive of delivery charges and VAT unless otherwise stated.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and the goods will not be left without a signature. From the time of receipted delivery any loss or damage to the goods shall be at your own risk. Any shortages must be recorded on the consignment note at the time of delivery. If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.
If we attempt to deliver and you fail to be present, or appoint someone else to take delivery we reserve the right to charge.
The delivery will be made by a single driver, so please ensure at least one able bodied person is available to assist with the carrying.
The driver is NOT insured to take the goods inside your property, so therefore if the goods ordered are of heavy or bulky nature, it is strongly recommended that at lease two able bodied persons are available to take the goods inside the property.
Free Delivery
Free delivery applies to UK mainland deliveries only; we aim to delivery your goods within 7-10 working days. When an order is place at a weekend or on a public holiday, the order will be processed on the next working day and the delivery date will vary accordingly. We endeavor to delivery all goods on time, however delays are possible.
The date of delivery specified by us is an estimate only. We shall not be liable for any loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
We strongly advise you not to arrange a date for installation until you have received all your items and are happy with them. We cannot be liable for any losses caused by delayed delivery or pre-booked installers.
Back Orders
If your item is not in stock we will automatically put it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns
ALL bespoke and ex- display items are non returnable
You have 7 days to return unwanted items, however you will incur a 35% re-stocking charge. It is your responsibility to insure the items are returned to us and reach us in 100% resalable condition and unused. Failure to do so will result in you not receiving a credit. Kitchen and Bathroom Warehouse recommend you take out carrier insurance as if the goods do not arrive in a resalable condition no refund will be made.
Please email us for a returns form :- kbwwarehouse@gmail.com
Do not mark the boxes in any way; this is classed as a non resalable condition.
A refund will be reimbursed to you within 28 days after the cancellation date.
Damaged on delivery
When you receive your delivery you must check the packaging for any obvious damage. If there is some damage to the packaging you must make a note of this on the driver's documents, we will not accept responsibility for damage claims if you have not noted this at time of receipt.
You have 24hours from the time of delivery to check inside the box(s) and report any damages. You must email kbwwarehouse@gmail.com and a replacement will be sent ASAP.
Shortages & picking errors
All shortages must be recorded at time of delivery.
You have 48 hours to check through your goods for any incorrect items and report it to Kitchen and Bathroom Warehouse.
Faulty after installation
If you believe your product is faulty you must contact us and fill out a returns form. On the form you must give a detailed description of the fault.
All goods supplied by Kitchen and Bathroom Warehouse come with a 12 month retailer's guarantee. When products are stated as having longer guarantees, these guarantees are covered by the manufacturer and not Kitchen and Bathroom Warehouse.
All returned faulty goods are tested by the manufacturer and if the item is found not to be faulty your refund will be denied. You will be given the option to have your item returned to you.
Guarantee
Kitchen and Bathroom Warehouse reserves the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdraw if any product from this website or not that has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law, you must:
Register by providing your real name, phone number, e-mail address, payment details and the other requested information.
Be over 18 years old.
Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not accepted.
Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorize us to transmit information including any updated information) or obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authorize your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Reaching Us
If you need to reach us, please email us at kbwwarehouse@gmail.com
Kitchen and Bathroom Warehouse do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
