Picture 1 of 9
Picture 1 of 9
Build for Change By Alan Trefler Published By Wiley 2014 Signed By Author
£5.00
Condition:
“Item is in good overall condition, with minor marks over the surfaces from age/use/storage.”
Postage:
£23.24 Expedited Delivery to United States via eBay's Global Shipping Programme. See detailsfor postage
Located in: Wallington, United Kingdom
Import charges:
Free amount confirmed at checkout
Delivery:
Estimated between Thu, 16 May and Fri, 24 May to 43230
Includes international tracking
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Seller assumes all responsibility for this listing.
eBay item number:256459128987
All net proceeds will support Emmaus South Lambeth Community
- Official eBay for Charity listing. Learn more
- This sale benefits a verified non-profit partner.
Item specifics
- Condition
- Good
- Seller notes
- “Item is in good overall condition, with minor marks over the surfaces from age/use/storage.”
- Subject Area
- Consumerism
- Features
- 1st Edition, Dust Jacket, Signed
- Country/Region of Manufacture
- United States
- ISBN
- 9781118930267
- Publication Year
- 2014
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Build for Change: Revolutionizing Customer Engagement Through Continuous Digital Innovation
- Item Height
- 238mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 158mm
- Subject
- Management
- Item Weight
- 408g
- Number of Pages
- 192 Pages
About this product
Product Information
Customers have radically changed the ways they interact with businesses, and today's organizations need to adapt Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years, not because of macroeconomic stress, but because there is an emerging generation that is radically changing the rules of customer engagement. In Build For Change, Pegasystems CEO Alan Trefler shows exactly what companies can do to turn the coming customerpocalypse into one of the biggest business opportunities of the decade. The newest generation of consumers is turning customer relationship management on its head. Build For Change highlights the revolutionary changes to business, marketing, and technology practices that are needed to survive and thrive in these unforgiving times. Readers will learn how businesses are increasingly relying on new forms of customer engagement, and how one customer's experience?whether good or bad?can alter a company's reputation with the click of a mouse. With practical insight from a leader in customer engagement, this book serves as a timely wakeup call to companies that have not yet embraced the digital future. Traditional marketing is becoming increasingly irrelevant, and businesses must become more customer-centric while taking a completely different approach to adopting and using technology. Build For Change outlines exactly what can?and must?be done to ensure sustainable success in the new digital era: Relate to the new generation of consumers, and understand their preferences and demands Stop obsessing about mountains of data, and instead apply business-driven continuous improvement to customer processes Learn how to overcome the fatal flaws of current technology fads Rethink organizational roles to drive adaptive and transformative innovation Consumers have more options than ever before, and ensuring customer loyalty in the modern market means knowing exactly what the customer wants and how to deliver it brilliantly. Build For Change provides actionable guidance for engaging this new connected consumer.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9781118930267
eBay Product ID (ePID)
213394736
Product Key Features
Publication Name
Build for Change: Revolutionizing Customer Engagement Through Continuous Digital Innovation
Format
Hardcover
Language
English
Subject
Management
Publication Year
2014
Type
Textbook
Number of Pages
192 Pages
Dimensions
Item Height
238mm
Item Width
158mm
Item Weight
408g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Emmaus South Lambeth Community
Emmaus Lambeth
Head Office
9 Knights Hill
London
London
SE27 0HS
United Kingdom
Emmaus Lambeth is a registered charity.
Company registration number:
- 03458828
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:256459128987
Post to me
Item location:
Wallington, United Kingdom
Posts to:
Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brunei Darussalam, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Reunion, Romania, Saint Kitts-Nevis, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay
Excludes:
Afghanistan, Channel Islands, Isle of Man, Isle of Wight, Libya, Nauru, Northern Ireland, Russian Federation, Scilly Isles, Scottish Highlands, Scottish Islands, Somalia, Yemen
| Postage and packaging | Import charges | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £23.24 | See import charges at checkout | United States | Expedited Delivery (International Priority Shipping) | Estimated between Thu, 16 May and Fri, 24 May to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 3 working days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Returns policy
| Return policy details |
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| The seller won't accept returns for this item. |
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Seller Feedback (2,179)
m***a (412)- Feedback left by buyer.
Past month
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Items arrived securely packaged and exactly as described, having fun putting the outfits on my dolls, I feel like a child again. Excellent seller, will look for more sale items from them.
s***a (19)- Feedback left by buyer.
Past month
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Item was delivered on time and extremely well packaged. Nice item at a reasonable price. Husband was very pleased with it. Would recommend the seller and have bought items previously which were also extremely well packaged.
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Past month
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exactly as described, came very well packed and quick, good service, can recommend
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